Keith Kennedy, Vice President of Sales
As a language solutions partner built on quality processes and linguistic expertise, ULG is a trusted partner for regulated and non-regulated businesses. ULG is a Veeva technology partner, with a simple-to-deploy API integration which streamlines the localization process for life science companies.
ULG delivers what they call ‘Total Language Confidence’ through its Octave suite, comprised of OctaveTMS, OctaveMT, and OctaveAPI.
“We deliver Total Language Confidence with every solution we offer,” says Keith Kennedy, the Vice President of Sales, at ULG. “As a result, clients always have the confidence that their translations are accurate and sensitive information is managed with maximum security.”
ULG’s Octave translation management system (TMS) streamlines the localization process through an end-to-end translation management platform. Translation project management can be a major undertaking with multiple challenging steps, but OctaveTMS seamlessly integrates processes and workflows that meet the clients’ regulatory and translation quality management needs in one secure, easy-to-use, and web-based tool.
Next in line is Octave machine translation (MT) which gives clients the benefits of a single platform integrating statistical, rule-based, and Neural MT.
It delivers greater efficiency and accuracy than traditional systems, enabling the users to customize at the domain and organizational levels and minimize the risk of a data breach.ULG curates OctaveMT to fit business needs and internal systems with subscription-based SaaS models that give flexibility based on their volume, speed, and security requirements.
ULG’s Veeva Vault integration allows users to easily share content between Veeva Vault and ULG for localization. This greatly reduces time to market through a streamlined translation and localization process. It is also completely configurable to client specifications to offer a variety of workflow options (Machine Translation triggers with options for Post Edit, direct launch to translation, etc.).
Clients can also streamline translation workflow management with ULG’s customizable OctaveAPI integration. This combines the power of ULG’s translation management services with the client’s content management system— resulting in greater functionality, efficiency, and cost-effectiveness for multilingual projects, all within their existing framework.
What separates ULG is the manner in which its team utilizes cutting-edge technology and linguistic expertise. This enables the company to provide results worldwide for customers in varied industries, including life sciences, manufacturing, legal, healthcare, government, and insurance. Further, ULG’s integration between its Octave platform and the Veeva Vault PromoMats cloud solution for compliant, commercial content and digital asset management allows users to simplify the selection and distribution of content for localization and translation. They can streamline the multilingual development process across departments to reduce time to market and manage commercial content nuances. The users are also enabled to expedite importing, reviewing, and approval processes for translated content and facilitate the localization review processes easily within Veeva Vault PromoMats. They can even optimize quality throughout Veeva Vault PromoMats’ end-to-end processes.
We deliver total language confidence with every solution we offer
ULG’s Veeva Vault integration allows users to easily share content between Veeva Vault and ULG for localization. This greatly reduces time to market through a streamlined translation and localization process. It is also completely configurable to client specifications to offer a variety of workflow options (Machine Translation triggers with options for Post Edit, direct launch to translation, etc.).
“This partnership and technology integration is a major step forward for our clients who leverage Veeva Vault’s true cloud enterprise content management platform,” says Kennedy. “Our clients rely on us to help localize their highly-regulated technical documents and to expand their brands globally, and this technological solution helps streamline that process and further ensure the highest quality outputs.”
United Language Group Receives John Deere Achieving Excellence Partner Award for 4th Consecutive Year
Friday, May 19, 2023
Minneapolis, Minnesota - For the fourth consecutive year,United Language Group (ULG) has been awarded John Deere's Achieving Excellence Partner-Level Award for our innovative localization and transcreation solutions.
"We're proud to provide a global solution for John Deere's training and marketing needs. We ensure that their varied communications connect and resonate with their customers and employees," says Orla Creaven, VP of Localization Services, EMEA at ULG. "Every year we endeavor to meet John Deere's unique requirements and high expectations whilst also bringing our expertise and innovation to the table. This award is welcome recognition of our ingenuity and success in rising to the occasion in a timely and cost-effective manner."
John Deere, the world's most recognized smart industrial brand, founded their success on putting customers first. With more than 180 years of experience, John Deere provides cutting-edge solutions with a focus on sustainable crop and land management.
ULG's team has partnered with John Deere since 2018, expanding our portfolio of work from marketing translation to a unique mix of curated machine translation, engaged linguists, eLearning localization and translation quality assurance. We have efficiently supported John Deere's global communication needs while deepening the longstanding partnership to include more services, and more teams.
"John Deere is leading the Industrial market into the technologically enhanced future that will enable them to dominate global markets. It's very exciting to see this strong partnership continue to grow as we gain synergy from our shared culture of innovation and accountability. Getting our 4th Excellence award from an organization that we hold in such high regard is both humbling and a significant validation of the effort and hard work of the people in ULG that have achieved this level and consistency of recognition," said ULG CEO Nic McMahon.
United Language Group Now Offers Click-to-Connect Instant Interpreter Access with Epic Integration
Thursday, July 18, 2024
Busy Providers Can Quickly Connect to Language Support for Patients Directly from Electronic Health Records
Minneapolis - United Language Group is excited to introduce a new integration with Epic, making it easier than ever for healthcare providers to connect with qualified interpreters. This feature allows providers to access interpreter services in over 250 languages directly from the patient’s electronic health record (EHR) — the same software they use daily for patient care.
“Language access can be a matter of life or death in healthcare,” said James Dodson, United Language Group’s Executive Vice President of Interpretation. “That's why we're so committed to leveraging technology to improve health equity with innovations like our Epic integration. Now, healthcare professionals are one click away from an interpreter, directly from the Epic EHR they are already using during the appointment.”
When a healthcare provider needs an interpreter, they simply click a button within the Epic record. This action immediately connects the call to a qualified interpreter in the needed language, with no need to exit the EHR or dial out manually. Language access is integrated directly into the patient care workflow.
Here’s how patients and providers can benefit from this integration:
Save time and streamline processes
Care teams can now conduct the entire encounter in the patient’s preferred language without exiting Epic or needing to use a separate phone or phone number. This integration also eliminates the need to train care teams on a separate process outside the EHR.
Enhance quality of care and patient experience
One-click interpreter access means care teams can engage an interpreter earlier in an encounter, focus on the patient’s health concerns, reduce risk of error or miscommunication, and streamline follow-up care with click-to-connect interpreter access.
Support compliance and equitable access
Epic integration is designed to make it easier for care teams to provide meaningful access and guarantee patient information confidentiality and security.
With this new integration, United Language Group demonstrates its commitment to improving health equity through language access, ensuring that language barriers do not compromise the quality of care.
Providers and healthcare organizations that are interested in learning more about this feature should contact ULG to explore Epic EHR integration and see how it can streamline language access for patients and providers.
