How Robotics is Benefiting the Life Science Industry
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Life Sciences Review | Wednesday, October 21, 2020
The life science companies are using robotics to decrease the time of launching drugs in the market and reduce human errors.
FREMONT, CA: The benefits of robotic process automation (RPA) and how it automates mundane and repetitive back-office tasks, which takes ample time to complete manually, are well known. RPA also rapidly integrate data that can increase flexibility in a complicated environment, making it a useful technology for the front and middle office.
In life science, RPA can be utilized for sales, customer engagement, and clinical development.
Clinical development:
It takes several years to complete a clinical-stage study due to which it is considered one of the costliest stages in life science. RPA can be valuable for drug safety cases, trial master process, and regulatory submission. The utilization of RPA will increase the administrative task's efficiency, and the companies can shift their focus on introducing safe and effective drugs in the market at a cost-efficient price. It can even support the consistency of the data entry audit readiness and quality control during the clinical and regulatory operations. RPA also can decrease human errors that can happen due to mismanagement of data and ensure the trial procedures are compliant.
Sales:
One of the common complaints that the life science sector receives from the sales representative is the amount of time they spend on completing data entry. Such complaints are common because the sales reps have to access and manage data in several systems. By using RPA, the companies can allow sales reps to invest less time in manual work and more time developing a relationship with the stakeholders and providers. The robots will act as personal assistants, and they can record sales activities, track inventory, retrieve data, and manage expenses. With the help of RPA, the sales team will also have more time to focus on delivering better healthcare to the patients.
Personalize customer engagement:
Today the process of engaging customers is changing rapidly. The companies are moving to a direction where most customer interactions will be managed without a human workforce. Healthcare and life science companies are implementing chatbots that can interact with the customer and solve their problems. These conversational bots can play a significant role in helping the users to complete a task and receive quick information.
