California-based Medical Couriers validates this notion with its impressive record of completing over 50 million deliveries without ever losing a specimen. Established in 1969, the company has grown over the course of three generations to become one of the leading medical-only healthcare logistics companies in the nation, delivering over ten million specimens each year.
Medical Couriers’ rise to such stature can be directly correlated to its exemplary services. Along with the delivery of medical specimens, Medical Couriers transports equipment, paperwork, clinical trial therapies, and special types of pharmaceuticals, including radioactive items, frozen items, COVID vaccines, cell and gene therapies, and more. “With an unwavering commitment to delivering valuable solutions, we pride ourselves on the enduring customer relationships we have created over the years. Our average customer relationship is 12 years old,” says Daren Henderson, CEO of Medical Couriers.
Mindful of the rising fuel, labor, and supply costs, Medical Couriers implements proactive cost management strategies to provide the best pricing to its clients. Drawing on its ample resources and experience, the company enables its customers to overcome the challenges presented by the otherwise fragmented network of carriers, many with no focus on the critical nuances of medical delivery. Hospital systems, independent labs, medical clinics, and long-term care pharmacies across the nation rely on just one patient centric company–Medical Couriers–to handle all their logistics management needs.
Medical Couriers: Safe, Compliant, On-Time Medical Delivery
Once an order is placed via email or text, or data transfer, Medical Couriers takes full ownership of the order lifecycle and manages every aspect in real time using GPS tracking and geofencing. This allows the platform to trigger alerts that let the company know when a driver successfully arrives at a location or completes the delivery. Moreover, customers and the Medical Couriers team are constantly updated on the location of the shipment through near real-time shipment tracking. Medical Couriers captures evidence of both pickup and delivery touch points to keep track of the driver’s progress. The company shares the collected data with the customers in the form of visualizations on its dashboard, real-time alerts, and customized reporting.
We distinguish ourselves through our ability to rapidly deploy very nuanced healthcare logistics solutions, many of which even the largest competitors won’t attempt to support
“We distinguish ourselves through our ability to rapidly deploy very nuanced healthcare logistics solutions, many of which even the largest competitors won’t attempt to support,” says Henderson.
Medical Couriers demonstrated this unique quality while helping a client with a rapidly deployed COVID specimen network that could guarantee cold chain delivery of specimens covering an entire state. While some of the biggest carriers in the country turned down the project, Medical Couriers’ team was up to the task. The company developed and deployed the COVID specimen network within 14 working days and proved its flexibility in catering to the complex requirements of customers.
Driven by its patient-centric philosophy, Medical Couriers delivers solutions that can be deployed at a national scale while also remaining nimble to address the needs of smaller customers. Pairing the deep industry knowledge of its operations teams with a strong ‘Can Do’ and entrepreneurial attitude, the company is laser-focused on expanding its healthcare network throughout the U.S. and beyond.