JULY 2022LIFE SCIENCES REVIEW 19MEDICAL COURIERSSafe, Compliant, On-Time Medical Delivery relationships we have created over the years. Our average customer relationship is 12 years old," says Daren Henderson, CEO of Medical Couriers.Mindful of the rising fuel, labor, and supply costs, Medical Couriers implements proactive cost management strategies to provide the best pricing to its clients. Drawing on its ample resources and experience, the company enables its customers to overcome the challenges presented by the otherwise fragmented network of carriers, many with no focus on the critical nuances of medical delivery. Hospital systems, independent labs, medical clinics, and long-term care pharmacies across the nation rely on just one patient-centric company­Medical Couriers­to handle all their logistics management needs.Backed by its proprietary technology suite, Medical Couriers executes complex protocols in the field accurately, every single time. Based out of Silicon Valley, Medical Couriers leverages its long-standing relations with technology partners to create differentiated offerings, including cloud-enabled fleet tracking, real-time information sharing, and robust dashboard capabilities.Once an order is placed via email or text, or data transfer, Medical Couriers takes full ownership of the order lifecycle and manages every aspect in real-time using GPS tracking and geofencing. This allows the platform to trigger alerts that let the company know when a driver successfully arrives at a location or completes the delivery. Moreover, customers and the Medical Couriers team are constantly updated on the location of the shipment through near real-time shipment tracking. Medical Couriers captures evidence of both pickup and delivery touchpoints to keep track of the driver's progress. The company shares the collected data with the customers in the form of visualizations on its dashboard, real-time alerts, and customized reporting.With a highly flexible platform, Medical Couriers can customize most phases of the lifecycle of an order to meet the needs of its varied clients. Backed by an experienced team with over 100 years of combined healthcare-focused last mile and logistics experience, Medical Couriers delivers tailored solutions that offer value to each client."We distinguish ourselves through our ability to rapidly deploy very nuanced healthcare logistics solutions, many of which even the largest competitors won't attempt to support," says Henderson.Medical Couriers demonstrated this unique quality while helping a client with a rapidly deployed COVID specimen network that could guarantee cold chain delivery of specimens covering an entire state. While some of the biggest carriers in the country turned down the project, Medical Couriers' team was up to the task. The company developed and deployed the COVID specimen network within 14 working days and proved its flexibility in catering to the complex requirements of customers.Driven by its patient-centric philosophy, Medical Couriers delivers solutions that can be deployed at a national scale while also remaining nimble to address the needs of smaller customers. Pairing the deep industry knowledge of its operations teams with a strong `Can Do' and entrepreneurial attitude, the company is laser-focused on expanding its healthcare network throughout the U.S. and beyond.
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